第1步 ：当业务员和客户在网上进行沟通，确定初步意向后，根据客户要求制作样板单，将特殊细节反映在单上。经过业务部经理签字后，发给工厂。
第2步 ：样品出来后通过快递寄给客户，并将快递单号提供客户，以便客户追踪样板情况。
第3步 ：客户确认样品，谈好订单细节后同意下单。
第4步 ：根据客户要求制作订单，经过业务部经理审批同意后，将订单发给客户确认。
第5步 ：根据客户订单，把品质要求，包装要求，和备注事项，交货日期等写清楚在工厂内部生产单上，发给工厂，并自己保存好一套完整的订单（包括客户订单和工厂内部生产单）。
第6步 ：及时反映工厂在生产过程中的问题，并和业务员沟通。在业务员和客户沟通达成协议后，将结果及变更要求传达到生产车间。
第7步 ：快出货时，联系货代。做报关单据。并提前寄交货代。若生产有问题，导致不能即使出货要提前通知货代，以便其另做船期安排。
第8步：及时做好装柜资料并核对清楚提单内容发给客户确认。若是T/T客户，则先传提单副本给对方，并要其付款。若L/C项下，则先发提单副本给客户确认， 确认后将所有文件交单到银行。
第9步：到核销单等相关单据回来后，将单据交由财务部进行结汇，办理核销退税手续。
其实跟单很简单，就是做为客户和工厂之间的桥梁做好协调管理工作，把信息即使地在两者之间进行反馈。
Step one: After the salesman communicate with the customer on the Internet and reach the cooperation intention, the order operator should make the sample note according to the customer requirement and list the special detail in the note. After the signing of the business manager, send the sample note to the factory.
Step Two: After finishing the sample, you should send the sample to the customer by courier and send the tracking number to the customer for checking.
Step Three: Customer acknowledges the sample and place the order after confirm the detail.
Step Four: Make the proforma invoice according to the customer requirement and then send to the customer for confirmation after checked by the manager.
Step Five: Remember to list all the details on the manufacture order including the product requirement, packing, remarks, delivery date and so on and then send to the factory. Keep the whole set of the order(including the proforma invoice and manufacture order.)
Step Six: Reflect the problems in the production process in time and communicate with the sales. After the salesman and customer reach an agreement,convey the results and the changes requirement to the factory.
Step Seven: When the delivery date is closing, contact the shipping agent and well prepare the declarations documents and send out to the agent in advance. If can not load the goods on time because of the production problems, inform the agent in advance so that they can arrange the other shipment for you.
Step Eight: After loading, make the loading information and then check the BL copy before sending out to the customer for confirmation. If he is a T / T customer, you should send a B/L copy first and ask him to finish the payment. If he is a L / C customer, send the B/L copy for confirmation then send all the documents to the bank after the documents are confirmed.
Step Nine: After the verification form and other relevant documents return, pass the documents to the Finance Department for tax rebates procedures.
In fact,as an order operator the main duty is to manage the work between the customer and the factory and convey each information between the two parties.